Effective Date: March 3rd, 2025
Introduction
Zentrum Pilates Studio PTY LTD (ABN: 58 143 995 097) is committed to protecting your privacy and providing a safe and personalised experience through our services and website, www.zentrumpilatesstudio.au. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information so that we can provide you with tailored Pilates services and ensure your experience with us is safe and enjoyable. If you choose not to provide certain information, we may be unable to offer some of our services to you.
Information we may collect includes:
– Full name
– Date of birth
– Residential address
– Contact details (e.g., email address, mobile number)
– Emergency contact name and phone number
– Payment history
– Credit card and/or bank account details
– Sensitive health information (see below)
2. Sensitive Health Information
In the course of delivering our services, we may collect health-related information, legally classified as ‘Sensitive Information’. This may include:
– Medical history
– Injury status
– Pregnancy details
– Medications
– Height, weight, or fitness status (as relevant to exercise safety)
– Other health data required to customise your Pilates program
We collect this information only when necessary and with your express consent.
3. Use of Personal Information
Within the Studio:
– To assess lesson suitability and adjust instruction to your needs
– For studio administration and account management
– In emergencies, to assist health professionals or notify your emergency contact
On Our Website:
We may collect non-identifying information such as browser type, operating system, site usage statistics, and referring URLs. This helps us improve user experience and website functionality.
Future Uses:
Should we identify new uses for your information, we will notify you of the changes and obtain your consent before applying them.
We do not sell your personal information to any third party.
4. Marketing
If you subscribe to our newsletters or provide your details in-studio, via email, or through social media, you may receive marketing content about classes, events, or promotions.
You may unsubscribe at any time using the link provided in the email or by contacting us directly at:
hello@zentrumpilatesstudio.au
5. CCTV
Our studio premises are equipped with CCTV cameras that are currently non-operational. No audio or visual data is recorded or stored by Zentrum Pilates Studio.
6. Website Links
Our website may contain links to external sites not controlled by Zentrum Pilates Studio. We are not responsible for the privacy practices of these third-party websites. You should refer to the privacy policies of those sites when visiting them.
7. Third-Party Software
We use trusted third-party software systems to manage business operations. These may involve the secure handling of your personal information. We will only share your details with these providers when necessary and with your consent.
Software Providers:
– Momence: Used for booking, client records, and payment processing. www.momence.com/privacy-policy
– Stripe: Used for secure payment processing. www.stripe.com/au/privacy
– Xero: Used for accounting and invoicing. www.xero.com/au/about/legal/privacy/
– Facebook & Instagram: Used to communicate and promote our services. www.facebook.com/policy.php & help.instagram.com/519522125107875
8. Storage, Access and Correction of Information
We store your personal information securely in both digital and paper formats. While we strive to protect all data, please be aware that no method of online transmission is completely secure.
Your Rights:
– You may request access to your personal information at any time.
– You may ask us to correct inaccurate information.
– Requests must be in writing for security purposes.
– A fee may apply for extensive searches or copies.
When information is no longer needed, we will take reasonable steps to destroy or de-identify it, unless legally required to retain it.
9. Changes to This Policy
This Privacy Policy may be updated at any time. Changes will be posted to our website. Your continued use of our services constitutes your acceptance of the updated policy.
10. Contacting Us
If you have any questions, concerns, or feedback about this Privacy Policy, please contact our Privacy Officer:
Privacy Officer – Zentrum Pilates Studio PTY LTD
Call: 0426 615 280
Email: hello@zentrumpilatesstudio.au
Post: 7/10 Gladstone Road, Castle Hill, NSW 2154, Australia
11. Making a Complaint
If you believe we’ve breached your privacy rights, please contact our Privacy Officer. We aim to resolve all complaints within 10 business days. If unresolved, you may escalate the matter to:
Office of the Australian Information Commissioner (OAIC)
Call: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001